Responsive support for your business-critical applications and data flows
Weexa’s teams support you in the day-to-day running of your applications and B2B flows. From alert monitoring to incident resolution, get application support tailored to your needs and your organisation.
Support tailored to your operational needs
Our support teams handle incidents and requests day to day. Their knowledge of B2B flows, Weexa applications and your environment enables effective diagnosis and routes every request to the right level of expertise.
Centralise your requests and alerts
Request intake
Your requests and incidents are logged, qualified and prioritised for fast handling. Our teams can also detect some alerts proactively.
Identify the root cause of incidents quickly
Analysis & diagnosis
Our teams analyse incidents affecting your applications and data flows to find the root cause and provide the right response.
Bring in the right level of expertise
L1 & L2 support
Level 1 support handles the initial response, with Level 2 stepping in when an incident needs deeper expertise. Depending on the issue, our Delivery, R&D or IT experts can also be brought in.
Keep visibility of your requests
Incident tracking
Incidents are logged and tracked in a dedicated ticketing tool throughout their resolution.
Support structured around the level of expertise required
From first response to in-depth incident analysis, Weexa’s teams draw on several levels of support to help your users and resolve issues affecting your applications and data flows.
A support organisation built around your service commitments
Extended hours, 24/5 or 24/7 coverage depending on the agreed service: our international organisation lets us align support availability with the operational demands of your business.
Hours that fit your business
Define support coverage that matches your organisation’s needs and constraints.
Up to 24/7
Depending on the service level chosen, benefit from extended coverage for your business-critical applications and data flows.
An international organisation
Our teams across several regions ensure continuity of service.
Manage your requests from a dedicated support portal
Centralise your requests, share them across your organisation and track their progress in real time. The portal makes it easy to work with Weexa’s experts and lets you rate your satisfaction, helping us continuously improve our support.
Weexa support also means
Hours that fit your business
Define support coverage that matches your organisation’s needs and constraints.
Solution expertise
First-hand knowledge of Weexa’s solutions and how they work.
International organisation
Coverage adapted to the demands of your business.
Seamless transition from Support to Application Maintenance
From incident resolution to ongoing application maintenance and enhancements.
FAQ
Your questions answered
Find answers to frequently asked questions about our application support.
What is application support?
Application support helps users with the day-to-day use of their solutions and interfaces. It resolves incidents, answers requests and helps maintain continuity between systems and partners.
What kinds of incidents can support handle?
Support can handle data flow errors, integration issues, data rejections, application anomalies and problems with partner exchanges. Every request is analysed and routed to the appropriate level of expertise.
How do L1 and L2 support and escalation to experts work?
L1 handles initial qualification and routine requests. Incidents that need deeper analysis are escalated to L2, then to solution or integration experts when their complexity requires it.
How are incidents and support requests tracked?
Requests are centralised, qualified and prioritised according to their criticality. For a critical P1 incident, the necessary teams and specialists are mobilised to prioritise the issue and follow it through to resolution.
Can support cover EDI, API and application environments?
Yes. Support can cover every component of your integration ecosystem: EDI flows, APIs, interfaces, applications and connections with IT systems or external partners.
Is Weexa support available internationally?
Weexa draws on its international teams to support environments and exchanges deployed across several regions. Depending on the agreed support model, this enables extended coverage and meets the needs of international businesses.
Why choose Weexa to support your solutions and data flows?
Weexa combines functional and technical expertise to support integration environments and B2B exchanges. Our support model brings in different levels of expertise, from first response through to solution and integration specialists.
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