APPLICATION MAINTENANCE (AMS)
Application Maintenance Services:
keep your business-critical applications running.
Entrust the maintenance, monitoring and continuous improvement of your applications to our experts. Whether you use Weexa solutions or third-party applications, our teams keep them running reliably and enhance them as your needs change.
Continuous monitoring to keep your applications available
Weexa monitors and maintains its own solutions as well as applications and environments entrusted to us by clients. Our teams work across platforms including iXPath, EIMA and BCP, with in-depth knowledge of how they operate and integrate with your IT environment.
Experts dedicated to keeping your applications available
La TMA ne se limite pas à corriger des incidents. Nos équipes analysent vos applications, anticipent les risques, accompagnent les évolutions fonctionnelles et veillent au respect de vos engagements de service afin de garantir une continuité d’activité durable.
Proactive monitoring
We detect anomalies before they affect your business.
Corrective maintenance
Our teams act quickly to restore your services.
Application enhancements
Enhance your applications as your business needs change.
Change management
Every change is managed, documented and secured.
SLA compliance
KPI tracking and regular reporting.
An international organisation to keep your services running
With our follow-the-sun model, requests can be handled by our international teams according to the agreed hours and service level. This ensures continuous support for business-critical, international environments.
Application maintenance expertise tailored to your environment
Because every IT environment has its own constraints, Weexa tailors its approach to your applications, processes and business priorities. Our teams work within your environment to provide long-term support and enhance your solutions over time.
Application expertise
Technical and functional skills matched to your applications and technologies.
Continuous improvement
Regular recommendations to improve the performance, reliability and adaptability of your applications.
Knowledge of your IT systems
A growing understanding of your environment, data flows and business challenges.
Dedicated team
Named contacts who follow your applications and ensure continuity of service.
FAQ
Your questions answered
Find answers to frequently asked questions about our application maintenance services.
What are Application Maintenance Services (AMS)?
Application maintenance means entrusting the maintenance, support and continuous improvement of some or all of your applications to a specialist provider. It keeps them running smoothly while giving you access to dedicated technical and functional expertise.
What are the benefits of application maintenance for a business?
Application maintenance helps safeguard application continuity, reduces the workload on internal teams and gives you access to specialist expertise. It also improves the performance, reliability and adaptability of your IT environment.
What is the difference between corrective maintenance and application enhancements?
Corrective maintenance identifies and resolves issues affecting an application. Application enhancements adapt or extend the solution to meet new business, technical or regulatory requirements.
Which applications can be covered by application maintenance?
Application maintenance can cover business applications, EDI solutions, APIs, integration platforms, portals and other interfaces in your IT environment. The scope is defined according to each company’s environment and needs.
How are incidents and service levels (SLAs) managed?
Incidents are qualified and prioritised according to their criticality. SLAs can set out service commitments, including response and resolution times, for clear follow-up aligned with your business priorities.
Can application maintenance include improvements and enhancements?
Yes. Application maintenance goes beyond fixing incidents. Regular analysis identifies opportunities to improve your applications and data flows as your business needs change.
Why choose Weexa for application maintenance?
Weexa combines technical, functional and integration expertise to maintain and enhance your applications. Dedicated teams build in-depth knowledge of your IT environment, data flows and business priorities to support you over the long term.
Vous découvrez la TMA ?
Consultez nos ressources pour mieux comprendre la TMA, ses enjeux et les bonnes pratiques pour maintenir et faire évoluer vos applications.
Qu’est-ce que la TMA ?
Découvrez le fonctionnement de la TMA et son rôle l’évolution de vos applications.
TMA corrective vs évolutive : quelles différences ?
Comprenez pourquoi une facture électronique ne se limite pas à un PDF et découvrez les formats.
Comment réussir un projet de mise en conformité ?
Découvrez les étapes clés et les bonnes pratiques pour vous préparer à la facturation électronique.
